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Blackbookplus.com is hosted on secure server. Secure Socket Layer (SSL)
encryption is used when transmitting your payment information. You
should see a padlock icon displayed at the bottom of your browser
window during the transaction.
Your privacy is our chief concern. We take security seriously and
have taken every precaution to ensure the safety of your order
information. We only retain your credit card
information until payment is authorized. It is then
removed from all systems. We care about your safety and privacy!
Printable Order Form
If you would rather mail in or fax your order, we have a
convenient
Printable Order Form. Just print the form, enter the information requested and
either mail or fax the form with the requested information.
What hardware and software do I need to access
BlackBookPlus.com?
We recommend the following:
Computer with 500MHz processor or higher
256 MB RAM or higher
Internet connection of 56.6 kbps or higher
The following operating systems:
Windows 98, NT, 2000, XP
The following browsers:
Microsoft® Internet Explorer 5.XX and above
Netscape® 7.XX and above
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Can I use a Laptop to access BlackBookPlus.com?
Yes, as long as the notebook meets the recommended system
requirement.
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What browser should I use?
We recommend that you use:
Internet Explorer Version 5.5 and above
Netscape Navigator Version 7.1 and above
Mozilla Firefox
Opera 6.2 and above
AOL 9.0 and above
MSN 9.0 and above
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What is 128-bit Secure Socket Layer?
SSL stands for "Secure Sockets Layer". It is a protocol designed
to enable applications to transmit information back and forth
securely. Applications that use this protocol inherently know how to
give and receive encryption keys with other applications, as well as
how to encrypt and decrypt data sent between the two. SSL has been
universally accepted on the World Wide Web for authenticated and
encrypted communication between the customer's computer and servers.
Some applications that are configured to run SSL include web
browsers like Internet Explorer and Netscape, email programs like
GroupWise, Outlook, and Outlook Express, FTP (file transfer
protocol) programs, etc. These programs are automatically able to
receive SSL connections.
To send an SSL connection, however, or to open a secure
connection, your application must first have an encryption key
assigned to it by a Certification Authority. Once it has a unique
key of its own, you can establish a secure connection with every
other application that can "speak" the SSL protocol.
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What is the difference between 40-bit encryption and 128-bit
encryption?
40-bit and 128-bit refer to the size of the key used to encrypt
information. To use the lock and key analogy, the greater the number
of keys, the more difficult it is to find the correct key to fit
into the lock that protects the information. Therefore, the larger
the size of the encryption level, the more difficult it is to find
the right key to unlock the information. BlackBookPlus.com is using
128-bit secure encryption.
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How can I tell if BlackBookPlus.com is secured?
There are two general indications of a secured web page:
1) Check the web page URL
Normally, when browsing the web, the URLs (web page addresses)
begin with the letters "http". However, over a secure connection the
address displayed should begin with "https" - note the "s" at the
end.
2) Check for the "Lock" icon
There is a de facto standard among web browsers to display a
"lock" icon somewhere in the window of the browser (NOT in the web
page display area!) For example, Microsoft Internet Explorer
displays the lock icon in the lower-right of the browser window:
Click (or double-click) on it in your Web Browser to see details
of the site's security.
* Click on image
to enlarge the view of BlackBookPlus.com SSL Sertificate
This is important to know because some fraudulent web sites are
built with a bar at the bottom of the web page to imitate the lock
icon of your browser!
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What's your role in enhancing security of your online
experience?
- Always ensure your PC is updated with latest anti-virus and
operating system patches.
- Install personal firewall and anti-spy ware to protect your PC
from internet attacks.
- Always change your passwords periodically say every month.
- Review credit card & bank statements regularly and report any
irregularities to the bank.
- You report any suspicious or fraudulent e-mail/sites to the bank
immediately.
- Always read the online security tips.
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How is my information transmitted safely over the Internet?
Web browsers use standard security protocols like SSL, and S-HTTP
to enable private information to be transmitted safely over the
Internet. When you visit a Web site with the SSL protocol, a secure
connection is created between your computer and the Web site server
you are visiting. Once this connection is established, you can
transmit any amount of information to the Web server safely. In
contrast, the S-HTTP is designed to transmit individual messages.
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What is a Digital Certificate and how does it help to ensure
security?
Digital certificates are issued by certification authorities to
authenticate a Web site or elements of Web sites. The certificate
identifies the originator of the site, or element, and verifies that
it has not been tampered with. When your Web browser is presented
with a certificate, it will check to see if a legitimate
certification authority issued the certificate. If there is a match,
your session will continue. Otherwise, your browser will issue a
warning and your safest action is to cancel your activity.
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Can other people view my personal information when I am using
the Internet?
If a secure session is established and the information is
encrypted during transmission, then others will not be able to view
your information. However, you should be aware that some Web
browsers will store information on your computer even after you are
finished conducting your online activities, this is called caching.
Therefore, you should close your browser once you are finished using
the Internet, particularly if you visit secure sites to conduct
financial transactions, check account balances or view any other
information that you regard as private and confidential.
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What should I do if my Internet Explorer frequently hangs?
If you encounter problems while accessing BlackBookPLus.com using
Internet Explorer, you may need to upgrade your browser or update it
with the most recent fixes from Microsoft to keep it running
smoothly. Keeping your browser updated is also likely to protect
your computer better as the latest fixes and patches will also
address known security weaknesses.
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There is a 'Java Script Error' on my computer. What should I
do?
This usually happens when a transaction is attempted before the
Java applet is completely loaded into your PC. To reload the applet,
click on the toolbar, re-select the transaction and wait for the
loading to be completed before you proceed. If this does not help,
please try clearing the browser's cache before you log in again.
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What should I do if I see 'This program has performed an
illegal operation' on my PC?
This is commonly known as GPF (General Protection Fault). You'll
have to restart your browser. If the problem persists, please
consult your PC vendor.
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How do I clear my browser cache?
To clear your browser cache:
- Internet Explorer
- Go to "Tools"
- Go to "Internet Options"
- Select "General"
- Click on "Delete Files" at "Temporary Internet files"
- Netscape
- Go to "Netscape" or "Edit"
- Go to "Preferences"
- Select or double-click on "Advanced"
- Select "Cache"
- Click on "Clear Memory Cache" and "Clear Disk Cache"
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I am experiencing slow response when accessing
BlackBookPlus.com. What is wrong?
The slow response your are experiencing could be due to the
following:
- You are not using the recommended browser, operating system
and hardware.
- Your Internet Service Provider, Local Area Network or our
system is facing intermittent slowness.
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Are email transmissions secured?
Email sent over the Internet is generally not secure unless it is
encrypted. In reality, most email programs currently do not have
this capability.
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How can I recognize a scam e-mail?
Without using additional measures such as a digital signature, it
is easy for fraudsters to imitate e-mails. But that doesn't mean you
can't recognize scam e-mails. Cyber-criminals often place alarming,
enticing or exciting subjects in their e-mails with the hope of
tempting you to respond impulsively and divulge the requested
information. So, always take your time to read the e-mail carefully.
In case of doubt, it is better not to respond. If you do choose to
respond, always first check that the mail is genuine by contacting
the company that is the apparent sender by telephone, for instance.
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What is phishing?
'Phishing' refers to the practice of fraudsters 'fishing' for
your details in order to find out and misuse sensitive personal and
financial information. Criminals may, for instance, make identical
copies of existing corporate websites, or send scam e-mails to
elicit a response from you and trick you into divulging your
personal information.
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What is a worm?
A worm is a virus that does not infect other programs. It makes
copies of itself, and infects additional computers (typically by
making use of network connections) but does not attach itself to
additional programs; however a worm might alter, install, or destroy
files and programs.
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What is a firewall and how does it protect my information?
One of the security mechanisms we use to protect our systems and
your information is called a firewall. Our firewalls use a
combination of industrial strength computer hardware and software
that is designed to securely separate the Internet from our Internal
Web servers, computer systems, networks and databases. During your
secure online sessions with BlackBookPlus.com, firewalls prevent
unauthorized Internet traffic from entering our Web servers, systems
and network.
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